5

Nice folks. Convenient service.

5

PJAS saved me a TON of money after inspecting my Prius by actually advising me against repairs I thought I needed to do. After what I considered to be a very reasonable inspection cost, they provided me with specific reasons, based on their professional experience, why I should not throw money towards unnecessary repairs that wouldn’t address the main issue with the car. As I monitor my car’s performance going forward, I intend to go to PJAS for all future needs that come up respecting the vehicle’s maintenance and issues. I highly recommend doing business with them.

5

I appreciate the calm, organized, thorough atmosphere of Primarily Japanese. Their experience and expertise is to be highly valued!

1

I was hung up on when I called. Rude customer service. They actually close at 5pm but list 5:30pm.

I'm truly sorry if you were disconnected. Our hours are Monday through Friday 7:30 to 5:30 and are here normal before and after that. If you would please give us another chance I would appreciate that my name is Joe Johnson and I'm the owner

- Primarily Japanese
5

Primarily Japanese is a gem- we take all our cars to them, foreign and domestic. They are honest and there are no surprise add-ons. When our old car have needed major work, it cost less than the estimate due to their commitment to sourcing quality, low price parts. Their employees have been there for years, so you can tell its a good place to work. I definitely recommend them, and have referred many friends who are now their customers.

1

I knew my car needed some repair work, and after getting a couple of inconsistent estimates that seemed high, I decided to take the car to Primarily Japanese for another opinion. Based on the positive reviews, I was expecting a fair and reasonable estimate. I was very disappointed with the experience! After hearing that their estimate exceeded $2000, I decided to give it some thought before committing to any work. When I went to pick up the car, I was presented with an outrageous bill for nothing more than assessing my car’s problems and providing me with an estimate of the repair costs. To be clear, this was an estimate for a problem that required a short test drive and what they classify as a “courtesy inspection sheet”—nothing was disassembled, just a bit of visual inspection under the hood. In fact, there is no indication from my “courtesy inspection sheet” that they even bothered to put it on a lift! I manage a small fleet of vehicles for my workplace and have gotten many repair estimates from many Tucson repair shops over the past few years, but this was the first time I have been charged for an estimate. Primarily Japanese is, of course, free to bill their customers any price they choose, but if they choose to bill customers for something that almost no other shop (including the dealerships, general repair, and specialty shops I’ve patronized in the past few years) charges, I think they should inform their customers beforehand. When I dropped off the car, no one mentioned the cost, the paper I signed did not signify that I would be charged for the estimate, and there was no sign in the shop that informed customers that they would be charged for estimates. Worst of all, after I complained to the owner, I was offered a refund in exchange for dropping my negative review—this explains the prevalence of positive reviews for this shady company! This business should be avoided!!!

Hello Eric I'm sorry if you were not told of the initial charge for a complete inspection. I'm looking through our data base and cannot find your information and do not remember talking with you. Can you please call me at 5206298828 and I'm the owner Joe Johnson.

- Primarily Japanese
5

The service was excellent. My vehicle was ready when promised and the work done was performed well. The labor pricing is extremely high, I thought it would be lower than the dealership.

5

Very great! Very knowledgeable. These guys are able to quickly and clearly communicate the situation. They are patient and take all the little details into account. I'll definitely be back. They have the experience to know things about my car problem that two other places were clueless about.

5

Needed bulb for brake light All done right

5

Good, fair service even if they couldn't recapitulate my problem

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Primarily Japanese (520) 629-8828 For Assistance.