I knew my car needed some repair work, and after getting a couple of inconsistent estimates that seemed high, I decided to take the car to Primarily Japanese for another opinion. Based on the positive reviews, I was expecting a fair and reasonable estimate. I was very disappointed with the experience! After hearing that their estimate exceeded $2000, I decided to give it some thought before committing to any work. When I went to pick up the car, I was presented with an outrageous bill for nothing more than assessing my car’s problems and providing me with an estimate of the repair costs. To be clear, this was an estimate for a problem that required a short test drive and what they classify as a “courtesy inspection sheet”—nothing was disassembled, just a bit of visual inspection under the hood. In fact, there is no indication from my “courtesy inspection sheet” that they even bothered to put it on a lift! I manage a small fleet of vehicles for my workplace and have gotten many repair estimates from many Tucson repair shops over the past few years, but this was the first time I have been charged for an estimate. Primarily Japanese is, of course, free to bill their customers any price they choose, but if they choose to bill customers for something that almost no other shop (including the dealerships, general repair, and specialty shops I’ve patronized in the past few years) charges, I think they should inform their customers beforehand. When I dropped off the car, no one mentioned the cost, the paper I signed did not signify that I would be charged for the estimate, and there was no sign in the shop that informed customers that they would be charged for estimates. Worst of all, after I complained to the owner, I was offered a refund in exchange for dropping my negative review—this explains the prevalence of positive reviews for this shady company! This business should be avoided!!!
Hello Eric I'm sorry if you were not told of the initial charge for a complete inspection. I'm looking through our data base and cannot find your information and do not remember talking with you. Can you please call me at 5206298828 and I'm the owner Joe Johnson.
- Primarily Japanese