July 11, 2019: Update to my review of 9 months ago: I was sitting in the office of Primarily Japanese today, waiting for my car, when a previous customer came in and said that his car was overheating and he was late for work nearby. The men in the office greeted him warmly by name, noting that they hadn’t seen him in a year or so. Somewhat embarrassed, the man explained that his car had overheated and he had taken it to another shop. Joe, the owner, asked questions about the repairs the other shop had done. In the course of the conversation, the man said he had paid them $600 but wanted Primarily Japanese to fix the car. Joe explained that since he had paid the other company, they were responsible for ensuring it was repaired properly, without any further cost. He suggested that the man call the other company from there. When the man seemed reticent, Joe offered to call the company for him, which he did. Joe explained the problem, hung up, and told the man that the company was sending a tow truck over immediately. Relieved, the man left the car at Primarily Japanese and went to work. Joe handled the situation with good humor and courtesy, assuaging this man’s embarrassment, and ensuring that his car would be taken care of without further cost. I’ve been taking my car to Primarily Japanese for years but I was particularly glad that I happened to be sitting in the office today to witness Joe’s integrity and kindness. 9 months ago I'm completely comfortable taking my Toyota to Primarily Japanese for any kind of repair and service and have been doing so for at least 5 years. The work is always done correctly and within the time frame they give me. The people there are pleasant, courteous, and friendly. When I call and say my name, whoever answers the phone knows who I am. The costs are always explained up front with no surprises. And, if I don't have a ride home or back to pick up my car, Primarily Japanese provides one. Can't ask much more.