5

I had to have my car towed to Primarily Japanese after an unexpected problem with the left rear wheel. Despite it being a busy Monday afternoon, they got the car assessed within 30 minutes of it being dropped off and we made a plan for what work needed to be done so I could be on my way. They had the car ready for pick up by noon the next day. I always appreciate Rick’s friendly, helpful attitude, and honest and clear communications. Thank you.

5

I had two different company’s inspect my vehicle, knowing that the brakes needed to be repaired. One from a local mechanic, and the other from a dealership. The list of items that they claimed needed to be repaired was extensive to say the least. Ranging in price from $2,500 to $4,800, respectively. I decided to get a third opinion from Primarily Japanese before having any work done, as they came highly recommended from several friends. They performed a 27 point (I think) inspection on the vehicle and, much to my surprise, only found the vehicle needed the rotors turned and new brake pads. The items the others claimed needed to be repaired/replaced were actually in good working condition. I ended up spending a fraction of what the others quoted me, and the work was completed the same day. I highly recommend Primarily Japanese!

5

Excellent in every way!

5

Very professional, knowledgeable, and did excellent work. Were ready for my car at scheduled appointment time. Kept me informed at the diagnostic findings and explained thoroughly.

5

As a first time customer I chose to try Primarily Japanese because of their clean and ordered shop and office, sharp and professional looking staff, favorable review rating, and friendly reception when I stopped by to check them out in person. My G35 needed new suspension control arms. They promptly began work on that problem and then checked out the remainder of the vehicle for any other issues. A variety of other issues were found and they were generous with advice on resolving them in a timely and cost effective manner without scare tactics. The suspension failure had ruined the tires and they advised an alignment job would best be done with good tires. Without pressuring me they proactively offered to get the tires installed prior to the alignment job. I like that they just make it all happen. When all was done (just three days) I had a host of problems resolved on the vehicle (some without charge even) and on the way home from their shop I remembered just how a luxury car should ride and why I love my G! I give Rick (client manager) and Steve (the awesome expert Infiniti mechanic) five stars for their service, and five stars to Joe (the owner) for putting the team together. They all make Tucson great again!

5

I love the flexibility of scheduling to allow for our personal preferences when setting up an appointment. The helpfulness and professionalism of the staff is amazing in today's world of indifference. The location is far from our home, but I trust this organization far more than a dealership.

5

The guys at Primarily Japanese are truly professionals - thorough, knowledgeable, and fair. When I drop my truck with Brian, Joe, and Rick I know it is in the best of hands. More than once, they've given me a deal I didn't expect or ask for but truly appreciated. I highly recommend this shop to anyone who cares about keeping their vehicle in the best condition possible - besides, they're just really nice people!

5

always great service

5

We had a battery go bad on a Fri. and not knowing what it was for sure it looked as if we would not get our only car back on Mon. Instead they checked it out and found that it was just a battery. they had to order the new one and as soon as they received it they installed it . I picked our car up that afternoon . I felt as if I got special treatment to have my car back so quick. Thank you P.J.

5

This is the only auto shop I trust. They are always honest and the repairs are done properly. Everyone is exceptionally nice to interact with.

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