Primarily Japanese is serious about doing repairs right, keeping the customer informed, and not doing unnecessary work to pump up the bill. I was quoted $1050 for some scheduled maintenance on my 2011 Subaru Outback. There was an item that did not need replacement so the final bill was $100 less. They also referred me to Subaru regarding an emergency brake issue that may be on recall or on a bulletin. The repair can be expensive and Bryan thought that I should contact Subaru first! First time with this shop but definitely not the last. Thanks Bryan!!