I've had my cars serviced and repaired at Primarily Japanese for many years and once I found them, I've never felt the need to go anywhere else. They know the car and have always done excellent work. And when I call, whoever answers knows me. If I bring it in with a problem, Joe, Brian, or Rick calls me back to tell me what they found, what they recommend, and the cost, and never do anything without my permission. Additionally, it's a great convenience that they can give me a ride home or come pick me up if I can't get a ride myself while they have the car. In general, it's a matter of trust - and Primarily Japanese has always honored my trust with integrity, honesty, and solid work.