5

Primarily Japanese is a gem- we take all our cars to them, foreign and domestic. They are honest and there are no surprise add-ons. When our old car have needed major work, it cost less than the estimate due to their commitment to sourcing quality, low price parts. Their employees have been there for years, so you can tell its a good place to work. I definitely recommend them, and have referred many friends who are now their customers.

1

I knew my car needed some repair work, and after getting a couple of inconsistent estimates that seemed high, I decided to take the car to Primarily Japanese for another opinion. Based on the positive reviews, I was expecting a fair and reasonable estimate. I was very disappointed with the experience! After hearing that their estimate exceeded $2000, I decided to give it some thought before committing to any work. When I went to pick up the car, I was presented with an outrageous bill for nothing more than assessing my car’s problems and providing me with an estimate of the repair costs. To be clear, this was an estimate for a problem that required a short test drive and what they classify as a “courtesy inspection sheet”—nothing was disassembled, just a bit of visual inspection under the hood. In fact, there is no indication from my “courtesy inspection sheet” that they even bothered to put it on a lift! I manage a small fleet of vehicles for my workplace and have gotten many repair estimates from many Tucson repair shops over the past few years, but this was the first time I have been charged for an estimate. Primarily Japanese is, of course, free to bill their customers any price they choose, but if they choose to bill customers for something that almost no other shop (including the dealerships, general repair, and specialty shops I’ve patronized in the past few years) charges, I think they should inform their customers beforehand. When I dropped off the car, no one mentioned the cost, the paper I signed did not signify that I would be charged for the estimate, and there was no sign in the shop that informed customers that they would be charged for estimates. Worst of all, after I complained to the owner, I was offered a refund in exchange for dropping my negative review—this explains the prevalence of positive reviews for this shady company! This business should be avoided!!!

Hello Eric I'm sorry if you were not told of the initial charge for a complete inspection. I'm looking through our data base and cannot find your information and do not remember talking with you. Can you please call me at 5206298828 and I'm the owner Joe Johnson.

- Primarily Japanese
5

The service was excellent. My vehicle was ready when promised and the work done was performed well. The labor pricing is extremely high, I thought it would be lower than the dealership.

5

Very great! Very knowledgeable. These guys are able to quickly and clearly communicate the situation. They are patient and take all the little details into account. I'll definitely be back. They have the experience to know things about my car problem that two other places were clueless about.

5

Needed bulb for brake light All done right

5

Good, fair service even if they couldn't recapitulate my problem

5

Great service

5

The service was superb!!!!!! Best in Tucson!!!!

5

These guys our honest. I took my Lexus here for inspection and they told me what needed to be done. They didn’t name a whole list of things that needed done that some shops may do. I highly recommend you take your car here for any work you need done. I will be doing all my car maintenance here from now on!

5

The guys here are awesome. Knowledgeable , professional & excellent customer service. Highly recommend

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