ROAD CONSTRUCTION UPDATE!

As of November 1st, all roads leading to Primarily Japanese are now open! However, this can change unexpectedly and we will do our best to keep you updated. Please call us with any questions so we can help you navigate the construction.

1

I called to get a quote to rebuild an engine on an old Corolla I have. The woman who answered the phone asked my name and I gave her my first name. She then started to insist in a very unfriendly way that I give her my last name. I said "why do you need my last name" she said "as a professional courtesy". Then she said in a sarcastic manner "for your last name I'll just put refused". What a way talk to someone who is trying to give you business!!! Then after this she asked if I would like to share my email address? Amazing, why would I want to give out my personal information to a business that I know nothing about and to someone on the phone who is treating me like a number?!! I never the less gave her my first name and phone number. She said someone would get back to me with a quote. That was yesterday, no one has called me so far. This place must do good work if they have so many customers that they can afford to treat people like this.

Jimmy, I am very sorry to hear you had an unpleasant experience when contacting us. We are closed on the weekends and you reached our answering service. Monday mornings can be crazy but we usually respond to all quote requests recorded by our weekend answering service by Monday afternoon. The more information we have about your vehicle and motor issue, the better we can provide you with an accurate quote. We apologize if the woman you spoke with offended you and will make sure to pass that along to them so they can hold to the customer service standards we aspire to at Primarily Japanese.

- Primarily Japanese
5

Thank you for your professionalism and honesty. I truly appreciate your care for my car! You guys are the best!

Thank you for the kind words and 5 stars!!!

- Primarily Japanese
5

As always, courteous service, full explanations of problems and what repairs were done for those of us less mechanically inclined. Since 2004, I’ve never had an appointment that didn’t fit into my schedule, even when I was working. These are the reasons I’ve trusted my 2004 Honda to Primarily Japanese.

5

Excellent service

Thank you Beatriz, please let us know if we can be of further assistance!!

- Primarily Japanese
5

The wonderful crew ay PJ has been taking incredibly good care of our vehicles for over 25 years! We can't imagine going anywhere else! Great staff, wonderful facility (NICE waiting room) they are BUSY because they are so in demand. You'll need an appointment (this isn't a quickie drive through oil change shack) and may need to leave your car but they do a fantastic job. FIVE stars plus!

Alison, your review made me smile ear to ear!!! THANK YOU for being a long-time customer and part of the Primarily Japanese family for 25+ years!!! We look forward to continuing to take incredibly good care of your Toyota for the next 25 years! 😁

- Primarily Japanese
5

I feel relaxed and sure of the maintenance and repair preformed. Cost up front. Better then the dealerships.

Jacob, we are so happy you found Primarily Japanese and we had the opportunity to work on your Corolla! Thank you for the kind words and feedback! We look forward to seeing you at your next service!

- Primarily Japanese
5

A very competent and knowledgable staff. Great vehicle service on my 21 year old Nissan Truck. Everyone is cordial. And Joe goes farther than believable to help and make each of his customers valued and special. I highly recommend you make them your only Auto Shop. rah rah rah for Primarily Japanese. Louise

Louise, Primarily Japanese has never earned a "rah rah rah" before and I LOVE IT!!! I am so happy we have the opportunity to help you keep your Nissan truck in tip-top shape!. Thank you so much for your kind words, they instantly brought a smile to my face! 😄

- Primarily Japanese
5

Awesome service! Trusted PJ with my somewhat rare Mazda MX5 Mazdaspeed. Replaced all fluids and another minor issue. Will use them again.

Mark, we are happy we got the opportunity to work on your very special Mazda and also earned your future business! Thank. you for your trust and we look forward to seeing you next time!

- Primarily Japanese
5

Kept me informed at all times and are very professional. Would definitely recommend

John, we are so happy our service experience met your expectations and sincerely appreciate your recommendation!!! Thank you for trusting us with your vehicle's needs!

- Primarily Japanese
5

Very friendly and professional staff!

Raul, thank you for the awesome compliment and 5-star review!!!

- Primarily Japanese
Tucson Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Primarily Japanese (520) 629-8828 if you have any issues in accessing any area of our website.