I had a mixed first impression with Primarily Japanese Autocenter. The staffs were friendly, responsible, and honest. I like that they do not urge me to replace or fix something that I dont really need. I also appreciate how they thoroughly documented the problems of my car and what procedures were taken to diagnose and resolve the problems. As a consumer who do not have much knowledge about cars, these documentations are very helpful in explaining what I am paying for. On the other hand, after handling my car the technician forgot to turn some switch back its original setting, which then caused a new problem to my car. They were reasonable when I took the car back: they admitted the omission and fixed it for me free of charge. Again, they documented the problem and how they fixed it. So, despite this encounter was not 100% perfect, they had demonstrated integrity that I am looking for in car shops. I would like to continue coming to Primarily Japanese Autocenter and recommend it to others.
Thank you for the comments and I'm glad we were able to correct he brake light issue after replacing the blower resistor card.
- Primarily Japanese