4

I had a mixed first impression with Primarily Japanese Autocenter. The staffs were friendly, responsible, and honest. I like that they do not urge me to replace or fix something that I dont really need. I also appreciate how they thoroughly documented the problems of my car and what procedures were taken to diagnose and resolve the problems. As a consumer who do not have much knowledge about cars, these documentations are very helpful in explaining what I am paying for. On the other hand, after handling my car the technician forgot to turn some switch back its original setting, which then caused a new problem to my car. They were reasonable when I took the car back: they admitted the omission and fixed it for me free of charge. Again, they documented the problem and how they fixed it. So, despite this encounter was not 100% perfect, they had demonstrated integrity that I am looking for in car shops. I would like to continue coming to Primarily Japanese Autocenter and recommend it to others.

Thank you for the comments and I'm glad we were able to correct he brake light issue after replacing the blower resistor card.

- Primarily Japanese
5

As always, I get perfect car care service and perfect customer service. I never feel pressured into getting unnecessary repairs. I've been taking my Santa Fe there for over 4 years and I like that when I call, whoever answers knows who I am and what my car needs. The garage and lobby are always spotlessly clean, too. Ive recommended PJ to many of my friends. I could not be happier with a car care place!

5

I always appreciate the fact that Joe comes and picks up my car. It is very convenient for me.

5

After several trips to Fletcher's, and several hundred dollars, my oil leak was still not fixed. A teacher-friend recommended P. J. to me, and they squeezed me into their understandably tight schedule, found the problem and fixed it for under $200.00! They were extremely courteous, they listened, and provided friendly transportation to and from my house. Joe and Rick are quality professionals and have earned themselves a new, loyal customer.

Danny I really appreciate you bringing your vehicle to us for service. Se you for your next oil change!!!!!!!!!!!

- Primarily Japanese
5

Top notch service ! Thank you so much

Lora thank you for the kind words but you for the kind words but your my sister so you kind of have to be nice !!!! Ha ha thanks again for letting us service your car

- Primarily Japanese
5

Love this place! These guys have been kind and extremely helpful. I have been going to them for car repair for a couple years. Every time they have done great work. They have never asked me to do things I would not need for my car. I trust these guys ALL THE WAY! I would send my children or my grandmother to this place without reservation. I have a dear friend who recently retired from mechanic work; he was always pleased with the work Primarily Japanese did on my car. Inside the shop there is a board full of heartfelt letters of thanks to these guys. I'm not the only one who has been treated like a person inside this business!

5

You guys are awesome-thanks for taking such good care of my car!

4

Primarily Japanese is an auto repair shop I can trust. Immaculately clean, this indicates that the owners and workers take pride in their work. All questions are answered to my satisfaction. Courtesy rides to work and home are offered; I don't have to ask. The work is done with full explanation beforehand and with estimates of costs. I plan to keep my nine-year old car for a long time. I think I have a partner to help me do that. E.

5

Great and personable service.

5

Fast, efficient and friendly - exactly what you want in the field of car repair.

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